Isola Malta, a renowned designer fashion brand, offers an exclusive service that caters to the unique tastes of its discerning clientele. Their Custom Order Policy is designed to provide a personalized shopping experience, allowing buyers to order specific designer items not currently in stock. This blog post will delve into the nuances of this policy, ensuring customers fully understand and appreciate the process of acquiring bespoke fashion pieces from Isola Malta.
Deposit and Payment: Securing Your Custom Fashion Dreams
The Non-Refundable Deposit
A pivotal aspect of Isola Malta’s Custom Order Policy is the deposit requirement. For every custom order, a 25% non-refundable deposit of the total order value is necessary. This initial deposit is more than just a payment; it’s a commitment from the buyer, indicating serious interest in the custom piece. It also enables Isola Malta to confidently place orders with their suppliers, ensuring that the requested item is procured and prepared with the highest level of care and attention.
Completing the Payment
Once the ordered item arrives at Isola Malta’s warehouse, the remaining 75% of the order value is due. At this stage, Isola Malta provides a unique service – sending photographs of the actual product to the buyer for confirmation. This step ensures that the customer is satisfied with the product before making the final payment, offering peace of mind and transparency in the transaction.
Delivery and Timing: Anticipating Your Custom Order
Standard Delivery Timeline
Isola Malta prides itself on efficiency. Typically, the delivery of custom orders takes no longer than 15 working days from the date of the initial payment. This swift turnaround time is part of Isola Malta’s commitment to customer satisfaction, recognizing the eagerness and excitement that accompanies the anticipation of a custom fashion piece.
Handling Extended Delivery Periods
Occasionally, unforeseen circumstances may lead to extended delivery times. Should the delivery exceed 25 working days, Isola Malta offers a fair and customer-friendly option: customers can inform the brand and cancel the order. In such cases, the initial deposit, which was previously non-refundable, will be fully refunded, demonstrating Isola Malta’s dedication to fairness and customer trust.
Isola Malta Self-Cancellation
In other rare instances where items have become out of stock, or the price changes, Isola Malta maintains the right to cancel the order and the initial payment is fully refunded to buyer. Isola Malta reserves the right to cancel the order in any part of the process, in which the inital deposit is fully refunded.
Cancellation and Refunds: Flexibility for Unforeseen Changes
Customer-Initiated Cancellation
If a customer decides to cancel the order after the initial payment has been made, it is important to note that the initial deposit will not be refunded. This policy underscores the importance of certainty and commitment when placing a custom order.
Cancellation by Isola Malta
In scenarios where Isola Malta is unable to deliver the product within the stipulated 25 working days, due to reasons not attributed to uncontrollable events, the customer is entitled to cancel the order. In such rare instances, Isola Malta ensures a full refund of the deposit, upholding their promise of accountability and customer satisfaction.
Agreement and Acceptance of Terms
By placing a custom order with Isola Malta, customers agree to the terms outlined in the Custom Order Policy. This mutual understanding is crucial in maintaining a transparent and trustworthy relationship between Isola Malta and its customers.
Conclusion: Isola Malta’s Commitment to Excellence
Isola Malta is not just about selling designer fashion; it’s about delivering a personalized, high-quality shopping experience. Their Custom Order Policy is a testament to their commitment to customer satisfaction and their dedication to the art of fashion. For any queries or assistance, Isola Malta’s customer service team is always ready to provide guidance and support, ensuring every customer’s fashion aspirations are met with excellence and professionalism.
